28 July 2017
A week after we returned from our trip to Fiji it happened; the dreaded survey arrived in my inbox. I thought I would be the good client and would respond to the survey. This was not a smart decision.
I started the survey and discovered it was huge with many screens to complete. There were questions about every restaurant, every facility and very interaction you had with the staff; all with rating scales. I had been drawn into a web based black hole; I had crossed the event horizon. Enough, I shut down the survey and wrote a two line response, sent by email. The email stated ‘The food was great, the staff were fantastic the facilities outstanding’. I was about to loose 45 minutes of my life for no return on the investment.
On reflection I realise my frustration was that these surveys don’t ask the questions you want them to ask, so here are some of the questions I want to answer. I am sure you will have many you could add to this list. I should add these are pretty much binary questions requiring a simple yes or no, so no rating scales.
- Did all four legs of the restaurant tables connect with the floor so the table did not rock and spill your drinks?
- Did all adults in the adult pool behave like adults.
- Should the resort offer a frequent flyer program at all bars; the more you order, the cheaper the drinks.
- How many times in a day did you say bula to the staff?
- <250
- 250 – 500
- I lost count and don’t care.
- Should the resort better manage tide times so the tides match the guest’s needs for snorkelling and not according to the whims of nature?
- Were you convinced to comply with the resort sign that stated once you leave the resort boundaries life as you know it will end?
That’s it I just had to get the experience of the survey off my chest.
A Traveller's Tale 